Refund Policy
- Our Commitment to Transparency and Client Satisfaction
Overview
- At Ecom Ridge, we aim to deliver exceptional services and long-term value for our clients.
- While we strive for full satisfaction, certain conditions apply regarding refund eligibility.
- This policy clarifies when a refund may or may not be issued.
Non-Refundable Situations
- Discounted Offers: Services purchased under special promotions or discounted packages are not eligible for refunds.
- Approved Designs & Requested Changes: Once the initial draft is approved or revisions have begun, refunds will not be processed.
- Urgent Projects & Client Cancellations: Expedited projects or cancellations caused by circumstances beyond Ecom Ridge’s control are non-refundable.
- Unresponsive Clients: If a client does not respond for more than 14 days during a project, refund eligibility is void.
- Specific Services: Services such as social media management, SEO, web hosting, and domain registration are strictly non-refundable.
Refund Processing
- Processing Time: Refund requests (if applicable) are reviewed within 30 business days.
- A 12% processing fee will be deducted from any approved client-initiated refund.
Need Assistance?
- We encourage open communication at every stage of your project.
- If you have any concerns, contact us, and we’ll work toward a fair and satisfactory resolution.
Contact Us
- Email: info@ecomridge.com
- Phone: +1 (323) 982 7299